Shipping policy
1. Shipping Address Accuracy & Customer Responsibility
Customers are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout, including recipient name, street address, unit number, city, state, ZIP/postal code, and country.
All orders are processed and shipped strictly according to the shipping address confirmed by the customer at the time of purchase. Once an order has been submitted, the shipping address cannot be changed after fulfillment has begun.
The merchant is not responsible for delivery issues resulting from incorrect, incomplete, outdated, or inconsistent address information provided by the customer.
2. Address Validation & System Standardization
Our checkout system may use address validation or standardization tools to format addresses according to carrier or database requirements. It is the customer’s responsibility to review and confirm the final address shown at checkout before completing the purchase.
The merchant is not responsible for delivery failures caused by discrepancies between customer-provided address information and carrier or postal database interpretations.
3. Order Processing & Fulfillment
Orders are fulfilled based on the shipping address confirmed at checkout. Proof of fulfillment includes order confirmation, shipping label generation, and carrier tracking information.
Once an order has been shipped, the merchant is considered to have fulfilled its delivery obligation.
4. Shipping Carriers & Delivery Control
Shipments are handled by third-party carriers. The merchant does not control carrier routing, delivery timing, address interpretation, or last-mile delivery decisions.
Delivery exceptions, delays, or failures caused by carrier operations, address issues, or local delivery restrictions are outside the merchant’s direct control.
5. Failed Delivery & Delivery Exceptions
If a shipment cannot be delivered due to address issues, customer unavailability, refusal, or other delivery exceptions, the carrier may return, hold, abandon, or dispose of the package in accordance with their internal policies.
The merchant does not guarantee successful delivery where delivery exceptions arise from customer-provided address errors.
6. Re-delivery & Additional Shipping Costs
If re-delivery is requested after a failed delivery caused by incorrect or inconsistent shipping information, additional shipping fees will apply.
Free re-delivery is not available for orders affected by customer address errors. All re-shipping costs must be paid by the customer prior to re-delivery.
7. Returns Due to Address Errors & International Return Costs
In cases where a shipment is returned due to customer-provided address errors, international return shipping fees, customs charges, carrier handling fees, or disposal fees may apply.
If a package is returned only to a carrier’s local or regional processing facility and is not returned to the merchant’s warehouse, the merchant is not considered to have received the merchandise.
The merchant is not responsible for absorbing return or international shipping costs caused by customer address errors.
8. Refund Policy Related to Shipping Issues
Refunds are not issued for orders that fail delivery due to incorrect, incomplete, or inconsistent shipping information provided by the customer.
Refunds may only be considered if:
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The merchandise is successfully returned to the merchant’s warehouse, and
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The item is received in resellable condition, and
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All applicable return shipping and handling costs have been paid by the customer.
Orders that are not returned to the merchant’s possession are not eligible for refunds.
9. Lost Packages & Carrier Claims
A package marked as “undeliverable,” “returned,” “disposed,” or “delivery exception” due to address issues is not considered lost.
Carrier claims may only be initiated at the merchant’s discretion and do not guarantee reimbursement or re-delivery.
10. Customer Assistance & Good-Faith Support
The merchant will make reasonable good-faith efforts to assist customers by providing carrier contact information or guidance on resolving delivery issues.
However, the merchant cannot override carrier decisions, alter delivery routes, or absorb costs caused by customer-provided address errors.
11. Agreement to Shipping Policy
By placing an order on this website, the customer acknowledges and agrees to this Shipping Policy, including all terms related to address accuracy, delivery responsibility, failed deliveries, re-delivery costs, and refund limitations.