What are the processing times?

Our processing times are 3-5 days, items are usually shipped before this time but there can be times of the year when our printers are busier so we advise longer times to save disappointment 

How can I check the price in my currency?

We have added a currency converter to the site at the bottom left of every page or you can head over to http://www.xe.com/currencyconverter/  where you can also check the price in your currency. Our prices are in USD.

Is your checkout secure?

Yes as soon as you go through the checkout process you will notice your address bar turn green, this is the sign that any website you visit is secure and you are safe on the Web. We are also certified by McAfee Secure  and of course, we offer PayPal transactions for added protection 

Do you ship to my country?

Yes, we ship worldwide.

Do I have a Non-Retina or Retina Macbook?

If you have a pro 13 or 15 you can tell easily if it is Retina or Non-Retina based on if you have a CD drive.

If you have a CD drive you have a Pro NON-Retina Macbook

If you do not have a CD drive you have a Pro Retina Macbook

How do I know if I have a 15inch, 13 inch etc? How do I measure?

You can find your model identifier in the system reportFrom the Apple menu in the top-left corner, choose "About This Mac"Click "System Report" and you can find your serial number is listed in the Hardware Overview.Type the serial number into the Check Your Service and Support Coverage, your model will show 

When I purchase a MacBook Case do I receive a bottom case?

Yes 

The bottom part of the MacBook Cases is clear, we do not and will not print on the bottom case as this is where all the vent holes are to keep your mac from overheating.

What happens if my delivery goes missing or is damaged??

In case of any problems with your delivery, Colourbanana will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please email us at help@colourbanana.com.


 

Can I cancel my order?

The Products are manufactured on your demand. Once the order has been produced we cannot restock the material or get the labor back from your order. After this point we cannot cancel the order for any reason.
Based on this, cancellation will only be decided by our staff for special case and $10 will be charged for material and admin fee.



COLOURBANANA RESERVES THE RIGHT TO THE FINAL DECISION OF ANY RETURN AND REFUND.