Frequently Asked Questions
Below FAQ are some common concerns of our customers before purchasing our products.
If you have other questions, please just send it to email@example.com.
Compatibility and Features
A: Certainly! Our MacBook cases are specifically designed to be compatible with various accessories, including screen protectors and keyboard covers. They seamlessly integrate with these accessories to provide comprehensive protection for your MacBook. Additionally, we offer a 3-in-1 package and a bundle builder option, allowing you to customize your own bundle with your favorite patterns and accessories.
A: Yes, our MacBook and iPhone cases are designed to be compatible with the latest models available in the market. However, we recommend checking the product description for specific model compatibility to ensure a proper fit. If you need assistance in identifying the compatibility for your device, please feel free to contact us.
A: Absolutely! Our MacBook and iPhone cases are precisely designed to provide easy access to all ports, buttons, and features of your device. You can enjoy full functionality without any hindrance.
A: Yes, our Anti-Shock iPhone cases are designed to be compatible with wireless charging. You can conveniently charge your iPhone wirelessly without removing the case.
Protection and Durability
A: Our MacBook cases are engineered to provide exceptional protection against everyday bumps, scratches, and minor drops. While they offer significant defense for your MacBook, it's important to note that they may not be able to withstand severe impacts or accidents.
A: Absolutely! Our iPhone cases undergo rigorous testing, including a 6.5 feet drop test, to ensure superior shockproof and protective qualities. They are designed to safeguard your iPhone from accidental drops, impacts, and daily wear and tear. However, please be aware that extreme or forceful impacts may still cause damage to your device.
A: Yes, our MacBook and iPhone cases are specifically designed to be slim and lightweight. They add minimal bulk to your devices while providing essential protection.
A: To clean your MacBook or iPhone case, we recommend using a soft, lint-free cloth slightly dampened with water or a mild cleaning solution. Gently wipe the case to remove any dirt or smudges. Avoid using abrasive materials or harsh chemicals as they may damage the case's surface.
Personalization and Customization
A: Yes, we offer personalization services for MacBook and iPhone cases. You can add your initials or a custom design to make your case unique. We use premium printing materials to ensure high-quality customization. Please provide a high-resolution image.
Shipping and Delivery
A: If you need to change your shipping address, please contact our customer support as soon as possible and within 24 hours of placing the order. We will do our best to update the shipping address. However, please note that we cannot guarantee changes if the order is already in transit.
A: The delivery time depends on your location and the shipping method selected. Generally, orders are processed within 1-5 business days. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery.
A: Once your order is shipped, you will receive a confirmation email with a tracking number. If you are unable to find the email, you can log in to your account on our website and access the order page. There, you will find the tracking link to monitor the progress of your order on our website or the shipping carrier's website.
A: Yes, we offer international shipping. However, please note that additional customs fees or import duties may apply depending on your country's regulations and these fees will be the responsibility of the customer.
Return and Exchange Policy
A: We offer a 30-day return policy for all MacBook and iPhone cases. If you are not satisfied with your purchase, please contact our customer support within 14 days of receiving it to initiate the return process. We will provide you with a return guideline.
A: Yes, we accept exchanges for MacBook and iPhone cases if you would like a different model or color. Please contact our customer support within 14 days of receiving your order to initiate the exchange process. We will guide you through the necessary steps.
A: If your MacBook or iPhone case arrives damaged, please contact our customer support immediately. To help us assess the damage, please provide photos of the damaged item. We will work with you to resolve the issue and provide a replacement if necessary.
Payment and Cancellation
A: We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Shop Pay. You can choose your preferred payment option during the checkout process.
A: Unfortunately, once an order is placed, we cannot cancel it. Our products are made on demand and start processing immediately after receiving the order. We recommend reviewing your order carefully before finalizing the purchase.
A: Yes, we offer bulk purchasing options for MacBook and iPhone cases. If you are interested in corporate gifting or reselling, please contact our customer support for more information on bulk pricing and requirements.
A: Yes, we have special pricing options and discounts available for educational institutions and non-profit organizations. Please reach out to our customer support to discuss your specific requirements and eligibility for these discounts.