Returns & Exchanges

HOW TO SEND IN YOUR RETURN/EXCHANGE

Please submit an order return request to help@colourbanana.com no later than 7 days after your delivery date with your order details.
Returns are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed.

POLICY

We are happy to assist you with a return. If you would like to return or exchange an item purchased from Colourbanana, please submit an order return requestno later than 7 days after your delivery date.
  • Your return request is valid for 30 days.
  • CONDITIONS

    The returned merchandise must be sent back in its original packaging and be in the same new condition as when it was sold to you, including all packaging along with an invoice(you can find in your order confirmation email).
    *For those who have already used or unpackaged their items, such as MacBook Case, the individual(s) is/are required to pay an admin fee of 10% of their order value upon exchange/return/refund.

    RETURNS

    INTERNATIONALReturns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

     

  • All returned items that were purchased using a gift card will be refunded back onto a gift card.
  • Please note, Missing accessories, damaged or negligently packaged Products will not be refunded.


  • You will be responsible for paying for your own shipping costs for returning your item.


  • We'll refund the price you paid for your item(s), excluding the shipping expense incurred, back to your original payment method after we have received the items in good condition.
  • DAMAGED ITEMS

    If you receive an item that is damaged, please contact customer service help@colourbanana.com immediately.

    EXCHANGE

  • Exchange orders are processed within 3 - 5 business days once the returned item is received
  • If you are exchanging an item and prefer not to wait for the item to be processed by Colourbanana, please place a new order for the replacement item and we can process the original order being returned for a refund.
  • Colourbanana does not cover international return shipping costs or the shipping fees on replacement orders for international exchanges.
  • *Disclaimer*

    COLOURBANANA RESERVES THE RIGHT TO THE FINAL DECISION OF ANY RETURN AND EXCHANGE.
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