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EXCHANGE, RETURN & REFUND POLICY

 

WHAT IS THE COLOURBANANA RETURN OR EXCHANGE POLICY?


At Colourbanana, we pride ourselves on our Customer Satisfaction Guarantee. You may return any item(s) purchased from colourbanana.com for any reason within the first thirty (30) days from the day after the date of delivery. You can submit a return request by submitting an order return. We will gladly exchange your product (equal or lesser value), or give you a full refund (minus any expedited shipping charges).

 

 

HOW DO I RETURN AN ITEM? RETURN GUIDELINES:


We are happy to assist you with a return. If you would like to return or exchange an item purchased from Colourbanana, please submit an order return request.

  • The returned merchandise must be sent back in its original packaging and be in the same new condition as when it was sold to you, including all packaging along with an invoice(you can find in your order confirmation email).
    We do not charge re-stocking fees. Your only cost for returning the item(s) is the cost of shipping your product back to Colourbanana.
  • Your RMA is valid for 30 days
  • We highly recommend using a shipping method that offers to track as this will help us determine the timeframe of your return.
  • We will gladly issue a replacement for your defective item. Depending on the issue, and to verify the claim, you may be asked to return the item to Colourbanana (at our expense), or we might ask you for evidence of the defect through a photograph to expedite the warranty claim process.
  • • Please allow 3-5 business days for your claim to be processed. Once your claim is approved, your warranty replacement will be shipped.
  • Please reach us at help@colourbanana.com for further instructions

Please send your item to

Colourbanana

Opening Hour: Monday to Friday 11:00-13:00; 14:00-19:00 +8 GMT (Except Public Holiday*)

 

 

EXCHANGE GUIDELINES:
  • Exchange orders are processed within 3 - 5 business days once the returned item is received
  • If you are exchanging an item and prefer not to wait for the item to be processed by Colourbanana, please place a new order for the replacement item and we can process the original order being returned for a refund.
  • Colourbanana does not cover international return shipping costs or the shipping fees on replacement orders for international exchanges.

 

REFUND GUIDELINES:


  • All returned items that were purchased using a gift card will be refunded back onto a gift card.
  • Please note, Missing accessories, damaged or negligently packaged Products will not be refunded.


  • You will be responsible for paying for your own shipping costs for returning your item.


  • We'll refund the price you paid for your item(s), excluding the shipping expense incurred, back to your original payment method after we have received the items in good condition.
  • All refunds will be processed within 7 to 10 business days upon receipt of your return package.

    *For those who have already used or unpackaged their items, such as MacBook Case, the individual(s) is/are required to pay an admin fee of 10% of their order value upon exchange/return/refund.

     

    *Disclaimer*

    1. COLOURBANANA RESERVES THE RIGHT TO THE FINAL DECISION OF ANY RETURN AND EXCHANGE.

     

     

     

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